Cathay Credits

If your travellers don’t know when they'll be able to fly, you can easily swap their ticket for Cathay Credits. Equal the value of their original ticket(s), Cathay Credits can be used to book a new trip when it best suits them.

Frequently Asked Questions:

1. What are Cathay Credits?
   
   If passengers are trying to plan ahead, they can now book with greater peace of mind. We are giving greater flexibility in their booking options in the future. 
   
   Passengers holding eligible tickets can cancel their existing flight bookings and retain the full value of the unused fare (including taxes, fees and surcharges) as Cathay Credits and use them to rebook a new itinerary in the future.
   
   
2. Are partially used tickets eligible for Cathay Credits?
   
   No, partially used tickets are not eligible.
   
   
3. Are Cathay Credits applicable for Cathay Pacific & Cathay Dragon tickets only?
   
   Yes, on 160 or 043 ticket stocks only.
   
   
4. Passenger no-showed on original booking, are they eligible for Cathay Credits?
   
   Yes, they are allowed. Passenger may need to pay the no-show fee when rebook if applicable.
   
   
5. How to calculate the new booking travel date and complete travel on/before 31Mar2022 or within ticket validity (whichever is earlier)? Can you share some examples?
   
   Examples:
   
   Passenger contacts for new booking on 30Sep2021 and request upsell from a 0-1month round trip fare to 0-3months round trip fare.
   
   For 3 months validity ticket, passenger can book as:
   
   Scenario 1 – within 3 months validity
   
   Outbound travel date: 20Dec2021 / Inbound travel date: 19Mar2022
   
   Or
   
   Scenario 2 – completed on/before 31Mar2022